grylgux

B2B research hub

Reference

Claude research glossary

Shared language for grylgux’s B2B research hub. Claude appears here as the named framing method for pattern cards and modest confidence — not as a promise of statistical representativeness.

Open glossary notebook with research definitions

Claude framing

grylgux’s method for naming recurring signals with quotes, source mix, and confidence tags. Used in pattern synthesis.

Claude card

A one-page artifact: pattern name, evidence, confidence, non-claim. Travels from fieldwork into positioning workshops.

Customer interview

Structured conversation with buyers, users, or stalled evaluators. Craft covered in customer interviews.

Decision-maker

Anyone who shapes outcome: sponsors, coalitions, control roles, procurement. See decision-maker research.

Market observation

Watching demos, onboarding, tickets, renewals, and public artifacts with a focus question. Guide: market observation.

Touchpoint

A contact site where risk, status, or workflow load changes. Mapping method: touchpoint mapping.

Purchase friction

Stalls and vetoes in buying: risk, status, process. Deep dive: purchase friction.

Positioning synthesis

Claims tied to Claude cards and proof types — never invented ROI. Framework: positioning framework.

Compare: research language vs. theater language

Topicgrylgux / Claude languageTheater language (avoid)
Sample“In this interview set…”“Representative of the US market”
Outcomes“Pattern recurring in fieldwork”“Guaranteed ROI uplift”
PersonasRole + context + quotesHobby posters with fake stats
JourneysTouchpoints with friction notesThree happy funnel stages
Claude useNamed cards + confidence tagsSlogan factory from vibes

Use this glossary when briefing agencies, product, and sales. Align on Claude vocabulary before arguing about messaging. Then return to the knowledge hub or dig into methods chapters linked above.